Delivery cut-off time:

All orders placed after 3pm will only be dispatched the following business day.

Standard Delivery (2-5 working days):

Our free delivery service is sent with Royal Mail's tracked and signed service - you will be able to track your parcel on the Royal Mail website and will need to sign for it upon delivery.

Express Delivery (1-2 working days):

We offer an express delivery option which costs £2.50. Items are shipped with Royal Mail via a tracked and signed service and are estimated to arrive in 1-2 days, excluding Sundays and national holidays. This is not a guarantee and in some cases items may take longer to arrive.

Guaranteed Next Day Delivery (1 working day):

If you need your item the next business day we offer a courier delivery option which costs £5.99 and is delivered by Royal Mail Next Day Special Delivery Guaranteed or DPD (package weighs more than 1kg). All next day delivery orders placed before the cut-off time will be processed and dispatched on the same day to be delivered the following business day. Any orders placed after the cut-off time on Friday will be delivered the following Monday, provided this is not a national holiday.

Returns

You have 30 days from the date of purchase to return of faulty or unwanted item(s) to us, as long as they are in new, re-saleable condition and in their original packaging, for an exchange or a refund. If you wish to return an item(s), contact our customer services team at hello@jimbag.co.uk with your details and reasons for return. Please note: Until you are sure that you want to keep your item(s), we ask you kindly not to remove any coverings or tags. We cannot accept back items for refund if they have been washed, used or worn.